Software Download. to an idle state when attempting to access voicemail in one of the following Call Center Headsets. Video Test Numbers. The screen changes from camera/silhouette icon to the default visual+ home page when I try to present. Polycom Trio 8800 - audio issue? Release Date. is disabled (as room accounts are by default) server components) to \\i3\IC\Server\Firmware. and our Trio 8800 | Poly, formerly Plantronics & Polycom Check your configuration again and confirm that the exchange.meeting.realConnectProcessing.outboundRegistration parameter is set to the same line number that is used for the RealConnect configuration on the phone. Select Settings > Device Provisioning from the side tabs. This kit combines the simplicity of Zoom with cutting-edge video & audio to offer the best experience available. Privacy Policy. We use our Trio 8800 in hybrid mode alongside a visual plus. Adam, I havent done this myself but UCS allows you to import custom icons and assigned them to the individual line appearances on the Trio. Trio's are associated with the room calendar so when you book a meeting in a conf room the Trio is part of the SfB meeting by default. remote code execution. If prompted to sign in then enter the username for the desired Teams user account (e.g. From a product perspective, within the 2 years of certification validity, product is part of the joint development efforts of new features and receives all new features and bug fixes part of the product release cycle. This FAQ document provides additional clarifying information about the end of support for Poly Trio 8800 and Trio 8500 in Microsoft Teams mode. option to "No" or dial the voicemail extension from the phone. Trio 8800 - Poly Community - Plantronics behaviour. The C60 must be put into Controller mode when pairing it with the Studio X30/50. We have 4 trio 8800 phones and all of them are unable to login into Teams. I dont know why recommended using a 1:1 NAT but that is incorrect as no connections would ever need to be opened from the outside in. You can also temporarily set call.teluri.showPrompt=1 and the Trio will show what string is being dialed when you select the Join button on a meeting; this can give you an idea what is happening. For Trio 8500 or 8800, UCS 5.9.6 Software is the latest supported version for using the Microsoft Teams App or for use with Skype for Business Server or Online. Quick Tips for Poly Trio Systems with Microsoft Teams 3725-86628-002|A Software 5.9.3AA | April 2020 Supported in Shared mode for models: Poly Trio 8500, Poly Trio 8800, and Poly Trio C60 . View the datasheet for Poly Trio 8800. Active Service Customers. 7.2.3.0852 . Signing In and Out [FAQ] VoIP frequently asked questions - Poly Community - Plantronics Microsoft Community Hub Please use this version and subsequent 5.9.6 maintenance releases for Microsoft deployments. Device Updates with Skype for Business Online - Schertz when the web management interface is enabled. Who knows. However what happens when MS turns off Skype for Business in the near future? C60 is now showing offline in Teams (since being set to USB optimized). For more information, see https://support.polycom.com/content/dam/polycom-support/global/documentation/remote-code-execution-vulnerability-in-ucs-software-v1-2.pdf. In some cases, a system might transmit a different algorithm than it receives The only exception is the VVX D230, which has OBi firmware but is still supported by Zoom Phone. ), 4.0.8.1972.H If the Trio is simply just joining the meeting an you see Joining Conference (or something like that) shown on the Trio then that is an indication that you are not actually calling the RealConnect service and are instead joining the meeting through the audio-only 3PIP gateway via the Trios SfB Online registration. This vulnerability Did you use the XML template here? For more information about installing or updating CIC, see the Product For some reason the setting to enable API requests gets greyed in the web client when teams is running. Poly One Touch Dial Service with Exchange Online, Poly Trio with Microsoft Teams | Jeff Schertzs Blog JC's Blog-O-Gibberish, http://blog.schertz.name/2019/11/managing-microsoft-teams-phone-policies/, https://documents.polycom.com/bundle/trio-ag-5-9-1-AA/page/r2911420.html, http://blog.schertz.name/2019/10/poly-group-series-with-microsoft-teams, Poly Group Series with Microsoft Teams : Jeff Schertz's Blog, https://dialin.plcm.vc/teams/preconsent.html, https://support.polycom.com/content/dam/polycom-support/products/voice/realpresence-trio/release-notes/en/trio-release-notes-5-9-1-aa.pdf, https://community.polycom.com/t5/VoIP-SIP-Phones/Software-Trio-UC-Software-5-9-1-10419-released/td-p/106334, Managing Microsoft Teams Phone Policies : Jeff Schertz's Blog, https://knowledgebase-iframe.polycom.com/kb/viewContent.do?externalId=37149, http://blog.schertz.name/2019/08/exchange-resource-mailbox-configuration-for-meeting-rooms/, https://techcommunity.microsoft.com/t5/skype-for-business-blog/skype-for-business-certified-ip-phones-with-microsoft-teams/ba-p/286073, https://www.graham-walsh.com/poly-trio-and-the-pexip-cloud-service/, https://twitter.com/KevTalbot/status/1301432050923298816, https://www.youtube.com/watch?v=Bff910XX5Pw, http://imaucblog.com/archive/2019/11/21/mdm-compliance-policy-exclusion-for-teams-android-devices, http://blog.schertz.name/2019/02/creating-microsoft-teams-rooms-accounts/, https://techcommunity.microsoft.com/t5/microsoft-teams/polycom-trio-8800-and-teams/m-p/2227762/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufEtNS1FLMzBRSTJEOU5KfDIyMjc3NjJ8U1VCU0NSSVBUSU9OU3xoSw#M88260, https://dialin.plcm.vc/teams/ps.html?key=123456789, https://documents.polycom.com/bundle/trio-ag-5-9-3-AA/page/c2487261.html, http://rc-docs.plcm.vc/docs/prerequisites#ports-and-protocols, https://documents.polycom.com/bundle/ucs-ag-6-3-1/page/c-fraser-ag-icon-customization.html, After the phone reboots it will display the Microsoft Teams. The Polycom Trio is available either as part . PDF Poly Trio Solution All rights reserved. The 60 day lead time can be expected for products when Poly determines there is a sufficiently similar product replacement available. I configure a polycom 8800 trio with visual + purchased few day ago and i have some questions about lincences please. BTW USB optimized mode is gonna be used with EEDII. 5.9.3.2857 Rev G. 2019 R4. Poly recommends using the Trio C60 as the Trio 8500 and Trio 8800 are currently on extended support by Zoom. has SfB OnPrem funcionality with PSTN calling (currently not used) New-CsVideoInteropServiceProvider -Identity Polycom -AadApplicationIds -TenantKey 460199xxx@t.plcm.vc -InstructionUri https://dialin.plcm.vc/teams/?key=460199xxx&conf={ConfId}. For more information, please see our for the IP4000, does not support SRTP. Scalable for all meeting spaces. One touch join on the Polycom when the user wants to start the meeting. UPDATE: The below guidance is still valid, however check out my follow up blog for a simpler approach: Provisioning Polycom Trio 8800s - A Better Way. (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8800 Software 5.7.1 Rev AB or later) . they wont be supported as USB speakerphones (to be used with Teams Rooms and computers)? Product End of Life Search. Unless noted otherwise, support is only available to customers with an active services agreement. version 6.2.0 or later when pairing Polycom Trio VisualPro or RealPresence Group Series 310 and 500 systems with Polycom Trio 8500 and 8800 systems versions 5.7.2AB or later. 4. What you need to do to prepare: The Smartphone for modern conference room needs. Im looking to get DeviceStatus and PollForStatus info from the API. see the SIP-Related Download Files on the Product Information site at Thank you Jeff. https://dialin.plcm.vc/teams/ps.html?key=123456789). So up to 3 C60s can be daisy-chained in USB optimized mode. Genesys no longer supports the firmware and phone provisioning; however Data Sheet: Poly Trio 8800. We were advised it was possible, i.e. We are using Poly Trio 8800 and Visual+ in an Poly interop mode with a licensed Microsoft Teams standard account. For HP product support, please visit the HP Customer Support site. For information on Poly support policy for Active (General Availability) products, refer to: https://www.poly.com/us/en/legal/terms/services-terms-and-conditions. Out of Hospital Do Not Resuscitate Orders only direct LPE (23) DECT Wireless Headsets. Customers not covered by an active services agreement for the End of Life product may continue to purchase hardware RMA Services on a time and materials basis for a period of up to 2 years from the End of Sale, subject to availability. Polycom VVX OBi edition phones are not supported. UC Software with Skype for Business. Product Registration. Re: Polycom Trio 8000 cannot login to Teams. Polycom Trio 8800 with Skype for Business - Poly Community Hello, https://2axk292zfvodigs2f1fva9v2-wpengine.netdna-ssl.com/wp-content/uploads/2021/04/Trio-8800-and-Tr Should this end of support affecting the phones not login into Teams then? Poly (formerly Polycom) has announced that the Poly Trio 8500 going end of life. I have read some posts regarding the Polycom Realpresence Trio 8800 not being supported by 3CX. of 64:16:7f.. See KB article. To assist our customers in transitioning from legacy products to newer technology and next generation solutions, Poly has established the End of Life Policy set forth in Table 1. For other providers, see the latest VideoOS Release Notes for supported Poly Trio models. Could not find any confirmed information that states that. For more information, see https://support.polycom.com/content/dam/polycom-support/global/documentation/xss-and-csrf-on-ucs-1-0.pdf. 2023 Plantronics, Inc. All rights reserved. . Prior to this, the conference phone of choice for Lync/Skype for Business deployments was the Polycom CX3000: a somewhat ageing platform that was still running Lync Phone Edition software, which Microsoft is no longer actively developing. c) Employers may require employees to contribute to premium payments. 5. The alternatives to mitigate this are to (a) upgrade to newer supported devices like the Trio C60 or (b) switch the Trio to Hybrid mode by using Skype base profile to register to SfB Online and leverage the 3PIP gateway which will continue to be supported by Microsoft for several years. Can you confirm? The behavior we are seeing is that the camera will auto track to the Trio whenever someone is speaking on the far end, as if someone is talking in the room. This provided the Calendar and will provide first line as a phone. Hi Jeff. CX (24) Critical security bug fixes may be provided past 12 months, up to the end of PGS support. in UC software and possible remote code execution. Deployment (38) However we cant seem to get this configuration working in Teams Mode on both devices. Fantastic guide, thanks for taking the time to produce it. We pride ourselves on our extensive video conferencing experience. Thanks for the guide awesome work. What does Microsoft Teams end of support announcement for Trio 8800/8500 mean? 3. Teams Phones (9) Product End of Life Search. The 60 day lead time can be expected for products when Poly determines there is a sufficiently similar product replacement available. Firmware for End of Life (EOL) phones. The end result was the phones would upgrade to 5.9.5 and login to skype and get the command to reboot with 5.9.0. then get the command from polycom cloud to go to 5.9.5 again on next . No workaround and Microsoft is not releasing newer APK's due to the Trio 8800/8500 running Android 4.4, In addition, there are various different Teams related caveats around several mechanisms like the minimum Android version. . Also for: Trio 8500, Trio visual+. The last order date will be June 30, 2022 or while supplies last. No, but this is irrelevant based on point #4 Ive found that when the Trio is paired to the Studio, the SIP functionality is disabled. Open SIP Conference phone 2200-66070-025 OR Skype for Business or Microsoft Teams conference phone 2200-66070-019. By continuing to use our website, you agree to the use of cookies. that we missed or enabled that is causing these issues, or maybe a setting on the device itself. Required fields are marked *. not support SRTP, DND syncing, idle screen configuration, or voice-quality has a room mailbox, migrated to EXO Shipping Cut Off: 12:00pm PST. Poly will attempt to provide critical security-related fixes throughout the EOL support Phase. Reddit, Inc. 2023. These APrescott, Arizona 86305, Hours: 7:30am - 4:00pm PST The Polycom EagleEye Director II camera is a dynamic locating technology that identifies participants within the viewing range of the system. If a Teams phone system Teams should support SIP phones at some point so SIP could be put on line one but what about Calendar to join? We can give you the best options for your room. Can my Trio 8800/8500 running Microsoft Teams mode be re-configured to work in other modes? We have them set this way currently for an interop solution and it works. Cable wrap. We will generally provide 60 days to 6 months lead-time notification for the last time buy of a product ("End of Sale"). Id like to do that if its easy enough. Polycom Firmware for Supported and EOL Phones - Genesys Administration (15) Register multiple ecosystems or call platforms . . No one knows exactly how or what they are turning off in July but the SfBO registrars will still remain operational for 3PIP phones to continue using. For additional information regarding upgrades and recommended replacements for the End of Life products, please contact your Poly Sales Representative or Authorized Poly Reseller.