Tiled and clean. Dinner at the restaurant was also very good. Staff was very nice and helpful. After arriving in Liberia we called the hotel to learn they did not send complementary shuttle service. They offered to send a taxi for $20 which we waited for about 30 minutes (the hotel was about 15 minutes away). It is the responsibility of the business to make sure the information they maintain on all sites is accurate, especially during Covid. We prepaid this hotel on the Best Western site and were charged twice. Cash is not accepted. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Explore! Best Western El Sitio Hotel & Casino - Booking.com The hotel caters to families. There is a grocery store in the block next to the hotel if you need sunscreen or bug spray (it was so windy I actually needed neither). Great service and really good italian food. Lighting in rooms was dim no good for ladies and makeup. There are peacocks strutting around, walk ways with benches, two swimming pools and an outdoor cabana for dining. We appreciate your loyalty to our Hotel. A great place to stay. You will receive your password within a few minutes by email to the address associated with your account. The rooms were nice, although you need to be in the lobby to use their wi-fi. We were on the pool/garden side of the hotel and I personally did not hear the music so no complaints there. See 525 traveler reviews, 364 candid photos, and great deals for Best Western El Sitio Hotel & Casino, ranked #6 of 14 hotels in Costa Rica and rated 3 of 5 at Tripadvisor. Unfortunately we had to stay here twice, on our way in to Costa Rica and on our way out. Would rather sleep in my car then stay at this hotel again. It wasn't especially fancy, but again, for the price, it was everything we wanted. Breakfast was a typical breakfast - fruits, cereals, yogurt, juices, eggs, pinto, cheese. A bit disappointing to us. On both trips there was mold on the bed, the walls and the sheets. It appeared as if the casino had been barred up for years. No big deal. The Best Western El Sitio was recommended to us, and we're happy we tried it. Very centrally located, Edgar O, Manager at Best Western El Sitio Hotel & Casino, responded to this review Dear, Thank you for completing the survey regarding your recent stay at our Hotel. The staff is very friendly and helpful. We had a flight out of Liberia early the following morning so booked a room here. Breakfast was crowded, but good. I was curious about the little electric alarm clock next to the bed, where there is NO ELECTRICITY near the nightstand ! The included breakfast had limited choices. The room we had smelled funny and in the end we decided to sleep with the windows opened. I also had dinner at the restaurant and it was good. Rooms were clean. The guest can use the hotel ice, but not in large quantities like filling large ice chests. Spacious Room 2 was quiet and the a/c plus large ceiling fan kept the room comfortable. The room I stayed in was close to the street so it was a bit noisy throughout the Friday night I spent there. Priced way to high. This hotel is a great stop over before or after flights to Liberia. Our only complaint is that the pool has some kind of a rubbery liner that is uneven and unpleasant on the bottom. The beds were hard, but okay. Shuttle to the airport. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. This went on until 3:30 am! The rooms were clean and comfortable - our rooms were not close to the street or casino (which appeared to be closed), so we did not have any issues with noise. The housekeeping staff and maintenance staff are very professional and friendly and fo an excellent job intereacting with the customers. In spite of two emails sent before check-in and room paid for two nights prior to arrival, my room had been rented to other clients. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. Best price guaranteed and exclusive deals. Oh well. I would have given them a 5 but they messed up my check out date. We checked out of the hotel while travelling to another part of Costa Rica. it is the only restaurant where I became sick after eating there in all of Costa Rica. Not terrible, not wonderful. We weren't staying for an experience, but merely a stopover, so my review only reflects this experience. There is someone at the desk 24 hours, there is no shuttle. And, unless you arrive when the food is put out at 6am, everything cools down pretty fast. I have complained twice, ever, in my various travels. For specific enquiries, we recommend calling ahead to confirm. Edgar O, Manager at Best Western El Sitio Hotel & Casino, responded to this review Dear Bill, Thank you for completing the survey regarding your recent stay at our Hotel. I was aware of the two small lagunas (ponds) in the back of the hotel's property, but I was pleasantly surprised to find more species of birds in residence there than I expected. Maybe it will take a while (1 hour) to get to Conchal Beach, but won't regret your time on the road. Before giving credit card, they informed us that room had air con/fan/hot water. On behalf of our entire team, I would like to apologize for the problems with the breakfast boxes,we are working for a better service. The staff was very friendly, the hotel itself was very clean and the hotel was nice! A very nice picture window that overlooked the courtyard/pool area. Also, many bugs crawling around on the floor and the A/C was not working properly. Best Western El Sitio Hotel & Casino, Dear Ricardo , Thank you for completing our survey regarding your recent stay at our property. Vielka Alpizar, General Manager at Best Western El Sitio Hotel & Casino, responded to this review Dear Kelly, Thank you for completing the survey regarding your recent stay at our property. The employees were very helpful. We got a beautiful little gem of a place. The only decent thing was the swimming pool. It is nice relaxing place to stay after a long flight. Then one review said it you wanted a normal box hotel, stay at the Hilton. They didn't give enough towels. Hotel El Sitio Costa Rica - Best Western hotel El Sitio & Casino Own or manage this property? The free breakfast is worth the rate paid, so I highly recommend it. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. There was NO tourist information anywhere in the hotel, so dont expect too much help in that department. The grounds are pretty big. Certain services and amenities may be reduced or unavailable as a result. Omar and Muriel. We had a great time there, but think the previous good reviews are probably no longer relevant. Now on to the hotel. The pool area was nice, complimentary breakfast was minimal. The exercise room was very good. There is an extreme noise issue from a nearby bar (not on property) that blasted music through subwoofer until 3:30am last night (Friday). I did see homeless sleeping on the sidewalk. Very short 15-minute ($20 US) taxi ride to airport. Your comments is very important to us and we value your feedback. There are shops and supermarkets (such as Walmart) nearby, as well as the Liberia Airport that is only 15 min. This hotel has a great pool! We changed rooms after discovering that the rooms on the inner court are very quiet, while the rooms facing the parking lot pick up the loud music from the bar across the street until early morning hours. Once she realized that we still had a reservation she quickly stated that she could not get us in early and that they never have early check in despite the request that had been confirmed. We appreciate your loyalty to our Hotel. While this is by no means a resort at which I would choose to spend a week it was certainly better than I expected based on some reviews. A/C that didn't work and the guests needed to change to another room. The staff took great care of me during my vacations. No pool towels available at 11:00 am. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Sincerely, Mr. Edgar Ovares General Manager Best Western El Sitio Hotel & Casino, Dear Jennifer, Thank you for completing the survey regarding your recent stay at our Hotel. The restaurant is nothing special but we didn't expect much from it anyway. This is probably the nicest Best Western we have ever stayed at (we typically avoid Best Westerns in the U.S.). "You would have gotten your rooms if you were here earlier". As far as we know there are no 4 or 5 star hotels in Liberia. The highlight of the hotel was the crocodile laguna at the back, do not miss the opportunity to go and see the resident croc during feeding time in the late afternoon! Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Very bad customer experience at the front desk starting at the time I made the reservation never got my confirmation email even though I request it two times. 2. This saved us a ton of money and we had the car all day today until our shuttle up to Dreams. We hope you will come back and see us again soon. Our room was very clean and comfortable, the a/c was cold, the shower was hot with good water pressure. The shower did not function properly either. These modern and elegant rooms are air conditioned and include ironing appliances, a safe, flat-screen cable TV, and an outdoor lounge area overlooking the gardens and pool area. Ms. Maby from reservations department promised to call me backstill waiting. There is a restaurant on premise, but they do not offer room service. We hung out at the black jack table. Clean. Was a beautiful clean room, hot shower, and AC! The restaurant was seriously under staffedthe poor bartender was also the waiter and bus boy..The wooden tables were not clean and in serious need of refinishing. Here they took it to another level. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Definitely not a place to stay in for very long. Best Western El Sitio Hotel & Casino, I truly wanted to give them 4.5 stars but that's not an option here. Best Western El Sitio Hotel & Casino, Liberia. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. Ask for a quiet location. There was a casino in site. Please dont include personal, political, ethical, or religious commentary. Older hotel but definitely trying to upgrade. The pools looked very nice. Breakfast each morning was a mixed review--Costa Rican food always includes rice and bean--not what I wanted in the morning. We were going to have some tequila to celebrate a birthday so we ordered some. Vielka Alpizar, General Manager at Best Western El Sitio Hotel & Casino, responded to this review Estimada husped: Su preferencia es muy importante para nosotros y valoramos sus opiniones y comentarios. It looked like they were doing some repairs to the pools, only one of the two was open. Breakfast was "meh" but free. Beds are very hard. The room is also a bit drab in color and design.
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