This case is great; the only gripes I have are that, Reviewed in the United States on January 8, 2019. How totallee does it: As a small business, not all of our team members are able to handle our customers needs. Reviewed in the United States on June 5, 2018. No Hesitation To Recommend. You need to cancel the first order cause its not gonna get delivered. And they got back to me in, like, two minutes. Have something to share about TOTALLEE? I like to think of it as one human being having a conversation with another.. How good is their customer service for returns? Personally I think this clear case is a bit overpriced for what you get, but (and sorry for the cynicism), isnt mostly everything overpriced nowadays?? To calculate the overall star rating and percentage breakdown by star, we dont use a simple average. This company and product is TRASH, I have ordered 2 cases (Order No#155830) from them. If I had known they used the postal service, I would have given an address that we use. What other shipping & returns policies does Totallee offer? Reviewed in the United States on October 13, 2022. Totallee - Overview, News & Competitors | ZoomInfo.com Simply send an email to hello@totalleecase.com with your order number and let us know why you were unhappy with your order. Great company ! Customer Service. Available for $39. This website gives you shipping options, and I chose the address that I wanted these things shipped to and I only then found out I chose an address that they dont ship to or that I dont receive mail from. Then on Saturday in my delivery, my first shirt did show up. Moderate content, respond to reviews, and promote offers. All orders over $50 qualify for free shipping, including international orders! Where's my package? It was a disaster, and its still unresolved and I spent six hours. Based on our last check on May 2, 2019, Totallee was not offering free return policies. Totallee also appears genuinely interested in addressing any case-related concern and making it right (not that I have had any issues), thereby ensuring that the customer is satisfied. Just like your product, packaging, website, and anything else you create, customer service is part of an overall experience. Public comments can be submitted to wfb.dda@maryland.gov or mailed to the DDA Federal Program Unit at 201 West Preston Street, 4th Floor, Baltimore, MD 21201. What do you think? $16.61 per hour. Customer Service Rep 2 - PHOENIX, Arizona, United States Does Totallee offer a money-back guarantee? Top subscription boxes right to your door, 1996-2023, Amazon.com, Inc. or its affiliates. Reviewed in the United States on November 8, 2021. Almost everything, and we mean it. You can provide personalized customer service through one-on-one, direct human interaction. Claim your profile to access Trustpilots free business tools and connect with customers. Head of Customer Service . Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. RUSH: Stand Up for Betsy Ross shirt, yes, royal blue, brand-new entry. It looks mint!One word of caution, when you marry up the phone to the case BE CAREFUL and ensure that all four corners are lined up prior to pushing in the phone. Only thing I had a problem with the case was the charging port. How good is their customer service for returns? I did some online shopping earlier, I think it was over the weekend, you know, the new iPhones are coming and I need some new cases. Looks Good. Its gonna get sent back to em. This one I just unloaded. I had entered an incorrect address. There are a couple setbacks in the design. Ill be happy to praise the people that are great, but Im not gonna That would be the cheap way out to call em out publicly, cause its gonna get resolved. Nope. $999$14.99. totallee1107 Fair Oaks Avenue, #861South Pasadena, CA 91030United States. Thats OK, its whats expected of a startup owner. Overall good product, would purchase again. 20 reviews IN Feb 10, 2023 Great company ! Job Title. I dont play the game that way. Can I contact Totallee through Facebook, Twitter or Instagram? Reviewed in the United States on July 5, 2018. How much do Totallee Customer Service jobs pay? However, do not expect it to protect your phone from drops. But I was dealing with two different customer service women, and they were just great. I ended up getting both. What are Totallee's social media pages? Can I track my order? Welcome to the program. . Expand more similar stores that offer free returns & exchanges, (Optional) Include a photo to illustrate your review of Totallee's free returns & exchanges, Yes. We are convinced we have the best ultra thin iPhone cases on the market and are confident youll love them as much as we do. What is Totallee's phone number? I believe they will be similarly satisfied. Paid $5.99 on shipping to get 2nd "free" replacement and it cracked after 1-week. We provide the customers with an opportunity to browse and post the complaints and reviews Please make sure that you are posting in the form of a question. Six hours. (Optional) Attach a photo with your reply. Spigen was good. Totallee Phone Cases Has the Kind of Customer Service We Strive For Here By Premiere Networks Sep 17, 2019 RUSH: I talk all the time about our RushLimbaugh.com store and how we focus on customer service. Our goal is to provide the help you need as quickly as possible and we promise to respond to all requests within one business days. Let your whole team (even those not in customer service) know that keeping your customers happy is a top priority. You can use Totallee coupons to unlock discounts at their website. View contact profiles from Totallee Popular Searches Totallee LLC Totallee Tony Robbins iPhone 11 SIC Code 59,599 NAICS Code 45,455 Show More Top Competitors of Totallee Primeoneusa Find helpful customer reviews and review ratings for totallee Clear iPhone 13 Pro Max Case, Thin Cover Ultra Slim Minimal - for Apple iPhone 13 Pro Max (2021) (Transparent) at Amazon.com. (Texture on the back of the phone is an extra protecting film, not from the case). I have no clue. It's shock absorbing, grippy, and wont yellow as much as other cases. I have several observations: the case has a couple of burrs, in the silence button is slightly touching the button at the top and hinders a little action, in the cameras has a millimeter fault at the bottom, the flash is not perfectly centered , are fine details that should be taken care of given the prestige and price of your brand. You can sign up for our newsletter by scrolling to the bottom of this page here. Who is Totallee. Its entirely possible that my accounts purposely screwed up because a bunch of liberals are at this outfit. So I appreciate that, Bob, and Im glad you were able to get in and share the story with us. It does fit well. If you're looking for something durable this is not it. Please make sure that you are posting in the form of a question. Actually, I work for Totallee. If you dont like your product, chances are your customers wont either, and dealing with their questions/comments is going to be like pulling teeth (unless youre a dentist, in which case sorry?). Solid Case & Fit. If you have any questions about the things we do, email us anytime at hello@totalleecase.com. Follow to get Totallee's best codes & discounts. There were numerous times that the phone did not charge because of this issue. You're away from FREE shipping. How much do Totallee Customer Service jobs pay? | Indeed.com Paired with a screen protector, my phone is in good hands. totallee Customer Service Phone Number (855) 855-2627, Email, Help Center Call or write an email to resolve totallee issues: Return/ Replace. Our iPhone cases offer everyday protection while remaining ultra thin, understated and unbranded. Do I have to pay custom fees? How much does shipping cost? Take pride in what youre selling. We immediately sent him a free replacement case and even included a postcard, signed by every team member to celebrate the new addition to his family. And because it can be challenging to find a phone case not made by a totally unknown company most likely located who knows where, I was drawn to the fact that the Totallee cases are the product of a small U.S. located business that offers a 2-year warranty, and gives 1% to charities working on the front lines to help end the homelessness crisis. How totallee does it: Weve definitely taken a page or two out of the Zappos playbook. Reviewed in the United States on October 9, 2021. But! How totallee does it: We promise to ship all orders within one business day. All cases include a 2-year warranty. I dont know if I can mention his first name . Written by. RUSH: Springfield, Illinois. Please help the community by sharing any additional tips for contacting here in the comments. it started cracking pretty early on around the perimeter of the screen. PLEASE HELP ME RETURN THE ITEM AND ISSUE ME A REFUND!!!!! These are one of my favorite cases (thin, clear, and easy, but sturdy). Thin Cases for Galaxy S21 Series Released by totallee - PRWeb She makes it her personal duty to carefully listen and treat each person like a human being, and respond to any inquiries as quickly as possible. Let them know you intend to ship their product on time, to answer any questions they may have, to refund their item if it isnt what they expected, etc. I wanted to return one of the item pertaining to this order which is iPhone 12 case in frosted black. and reputation for outstanding customer service has earned them the trust of over 600, 000 customers to date. Here. Our cases are designed to be ultra-slim and measure .02" for the "matte" series and 0.03" for the "transparent" series. I haven't bothered to use it. Parts of the case are directly lined up with my iPhone so all you see is screen then case, but then other parts have larger gaps that convey more of a skin that was placed slightly crooked. So I got an order coming that theyre gonna send to an address thats not gonna get delivered. Offering your customers a quality product is 90% of the battle. What the hell is this? Customs fees vary from country-to-country and are unfortunately out of our control. So I sent them a note yesterday and I said, Look, I ended up getting both of these things, and you need to charge me for the second one. They said, Dont worry about it. Now, I think theyre gonna charge me. Putting on a totallee case is super easy. Let your whole team (even those not in customer service) know that keeping your customers happy is a top priority. Youll get a notification if and when if and when its decided that were gonna reactivate your. After dropping my phone from knee high, I picked it up and took off the cover to find the entire back glass of the phone cracked. So they accommodated my mistake and acted like, Dont worry about it. Six hours! I hate cases period. Moderate content, respond to reviews, and promote offers. Pages - Community Pathways Waiver Amendment #1 2023 It also analyzed reviews to verify trustworthiness. I think it's the most fundamental aspect of online business because it is where. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. And then Snerdley says, Do they know who you are? I dont know if they know who I am or not. How long is Totallee's return window? Dont see these quirks as limitations; see them as an asset. Cheap cover that doesn't protect and scratches easily. Top subscription boxes right to your door, 1996-2023, Amazon.com, Inc. or its affiliates. FYI its translucent, not opaque. Interested in peeking behind the curtain even more? CALLER: The very first day it was available, and it was scheduled for delivery last Thursday, and I tracked it, and on Thursday I got a notice that it went to the post office in Quincy, Illinois, instead of Springfield, and then I got a notice in the evening that it had been returned to sender because it was deemed undeliverable. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Use RevDex to, Increase visibility and credibility of your review by. Totallee salaries: How much does Totallee pay? | Indeed.com RUSH: Thats because we raised a little hell out there. Does Totallee offer a money-back guarantee? First one started cracking after a couple weeks. Head of Customer Service in South Pasadena, CA. I unloaded and I never do this. Will not buy another one from there . Customer service has become part of our company culture; it pervades everything we do, from the care we take in packaging our products to the phone calls we answer. Apparently, because a lot of places dont just do the job. Very good grip and feel. I purchased the case for my iPhone 13 Pro Max and it is fantastic. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Check the, Based on our records, Totallee does not currently offer order tracking support. Feels Good. Nope. View the, No. It may be suitable to many other users; for the cases you can visit their website. It also analyzed reviews to verify trustworthiness. In the beginning youll probably be doing most, if not all, of the customer service yourself. Totallee Customer Service Representative in the United States makes about $16.61 per hour. You can order one risk-free knowing youre covered for 2 years if anything happens to your case. It takes effort and requires constant care. $3900 FREE Returns FREE delivery Friday, May 26 Or fastest delivery Wednesday, May 24. Amazon.com: totallee totallee Thin iPhone 13 Mini Case, Polypropylene Do they have a contact us page? And they told me, Go ahead. The phone case is not to my liking but that a personal choice. If you don't drop your phone very often like I do it's a good case. Impeccable customer service all around. Perfect slim case to protect from minor scratches but not drops! iPod, iPhone, iPad, MagSafe and AirPods areregistered trademarks of Apple Inc. sign up for our newsletter by scrolling to the bottom of this page here. Given the price ($7) it's not too bad but it would've been better if it cost $4 or so, as it probably cost them cents to make. Our ultra thin phone case is semi-translucent and therefore looks a bit different depending which color phone you pair it with. Become a verified brand rep for Totallee and amplify your brand's voice on Knoji. To make sure our customers experience is as trouble-free as possible we inspect each case before shipping and include a hand-signed, 2-year warranty card. I bought this wireless charger directly from totallee official site for my new pixel 4 phone and I am not satisfied.The charger came in a very cheap packaging and though it is thin and looks well made it is not compatible with fast charging with pixel 4 as the site says it took about 2 30 hours to charge.Also as you can see in pictures it doesn't understand when it is fully charged, it . Its t-o-t-a-l-l-e-e. Customer Service Representative. My glass screen protector sticks out and if it were to slide face down, the corners would definitely be susceptible to getting chipped. You wont mindlessly transfer people into interminable black holes of holding tones, or send auto-response emails that regurgitate cliche phrases and provide little-to-no information. Our iPhone cases are designed to offer everyday protection from bumps, scratches, dust, and dirt. I think its the most fundamental aspect of online business because it is where you have the opportunity for direct contact with customers. Companies can ask for reviews via automatic invitations. If you are having trouble viewing this, feel free to contact us. Cases are 2 dollar cases from Chinese websites. Postal Service mail, and I didnt know this. It made me to I dont know reward them or acknowledge them, cause they went out of their way to make sure that and it was my bad. I ordered the royal blue Betsy Ross shirt. Information provided by various external sources. Customer experience (CX) has become a driving force in digital communications. I don't usually make reviews that are unfavorable and honestly, if I hadn't paid almost $18 dollars for it, I wouldn't bother. Dean does a lot. Its a great question. Get the latest business insights from Dun & Bradstreet. You can also decorate by placing thin things between phone and case (they dont always stay in place but still can be interchanged anytime). Product What material are totallee cases made of? These people were instant. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. It was the most pleasant customer service experience I have ever had had with anybody. It's as simple as that. However, shoot us an email here with any necessary changes, and we will do our best to update your order before it is shipped out. As more and more people conduct their daily business through digital channels, whether on a computer, tablet, or mobile device, it is no longer enough to merely provide a digital presence. Totallee - Overview, News & Competitors | ZoomInfo.com As a startup, youre naturally going to be strapped for resources, and customer service may take a backseat to some of your businesss more critical operations. And the experience I had in my own circumstance with the iPhone cases and that company Totallee, it just reinforced how important it is. Where do you ship to? I purchased in total 4 items from them. Headquarters. Totallee Phone Cases Has the Kind of Customer Service We Strive For I will wait to see if the transparency does not deteriorate with time as claimed by the manufacturer. We understand each customer is unique and equally important to our success as a business and deserves quality service from someone who cares. Contact Customer Support | totallee Totallee cases for Apple iPhone 13 Pro Max: Ultra thin - ZDNET So if youre looking for a case thatll protect you, this aint it chief. I settled on Totallee because it really is super thin and, honestly, just because Amazon had it in stock to ship quickly compared to the competition. All other cases do not have a screen "lip", but if you're looking for more protection, check out our tempered glass screen protectors. I did I not do this resulting in the bottom left of the new case being left with a little crease!Its not a disaster and does not affect the look nor the protection side of the case, but it can be avoided if you take your time when fitting it.Once on, the case is virtually invisible but with a nice comforting feel to it. Since you care about providing quality customer service (thats why youre reading this), go ahead and let your customers know upfront that your goal is to be of service to them. Totallee is a rapidly growing small company in which those who start at the bottom can work their way to the top. Reviewed in the United States on October 10, 2017 Cool concept, but poor execution. FREE SHIPPING ON ORDERS $50+ About Us The totallee mission. Skip to content. RUSH: I talk all the time about our RushLimbaugh.com store and how we focus on customer service. its made out of pretty flimsy plastic. Scam!They are just reselling cheap chinese Cases. Lowest price in 30 days. We even go a step further and do some delightfully unconventional things. I hope you take into account these suggestions that in my opinion are the difference to be category plus. . This page works best with JavaScript. totallee Reviews | Read Customer Service Reviews of totalleecase.com How totallee does it: For the first two-and-a-half years totallees founder, Matt, answered every email, call, voice message, piece of mail, and carrier pigeon that flew through his office window. Youre a lifer. Totallee makes the best super thin iPhone cases for iPhone. RUSH: (laughing) Dean was supposed to tell you to keep it, thats exactly right. Totallee contact information? Knoji They just didnt have any information, and they didnt have any urgency and so forth, and its still unresolved. (interruption) No, Im not gonna mention the name of that company. Had to make the charging whole bigger to help with the charging. This particular case just requires the user to pop the phone into it and snug it in, but does not have any additional framing. Check out the poster child for customer service, Zappos, and the things they do. Knoji is a social discussion platform that's 100% free to use. BBB Business Profiles are subject to change at any time. It looks good too! NowCaitlin runs the show and does it even better. Thin Cases for iPhone 14 Series Released by Totallee - GlobeNewswire Go ahead and mention the first name. Totallee, LLC Company Profile | South Pasadena, CA | Competitors Scam - and they will not return items. We use dedicated people and clever technology to safeguard our platform. Does Totallee guarantee items with a free return policy? We typically ship orders within hours of receiving them. United States. And then again, the thing last night, they might know who I am and might be doing this on purpose because of politics. We have no information for you. Below weve put together a handful of pieces of advice and personal examples of what weve done to keep our customers happy over the past three years weve been in business. TOTALLE is a SCAM!! Overall very good but pricey. (chuckling) Theyre asking, Who is it? I have ordered 2 cases (Order No#XXXXXX) from them. iPod, iPhone, iPad, MagSafe and AirPods areregistered trademarks of Apple Inc. We do. Check the, No. Get verified for Totallee and control your brand's voice and content on Knoji. FAQ - Frequently Asked Questions | totallee Contact. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Why Customer-Centric Strategy is Vital for Digital Service Adoption Read More. Biggest issue by FAR was that the button cut outs ABSOLUTELY did not match where the buttons on my iPhone were. We cant refund you any custom fees, sorry! If you see another company doing something interesting or effective, go do the same--or give it a unique twist. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. If you're looking for instant answers, these handy FAQ's are a great place to start: All of our cases are 0.02 inches thin, except for the clear (soft) cases which are 0.03 inches thin. How totallee does it: We are so convinced that customers will love our cases that we back them with a 2-year warranty and 30-day money back guarantee. The reason people like clear cases is because you dont hide the beautiful design, quote-unquote, of the phone. Its my second one of this kind/brand. We offer refunds within 30 days of delivery and replacements within 2-years of delivery. I really liked the feel with the matte texture. All qualifying orders will receive one free replacement within 2 years of purchase; you only need to cover shipping fees. 2023 Trustpilot, Inc. All rights reserved. Those who do their job well are rewarded in forms of promotions, pay raises, bonuses, days off, and even team trips to . I had the original clear case from Apple, but I wanted something with a bit more grip. BBB is here to help. Yes, indeed. Well handle everything on this end. So I ended up getting both orders, but I had only paid for one. I never saw or was notified that the sale would be final. You spoke earlier at the beginning of the show about customer service. Find out how we combat fake reviews. We love sharing our stories, product ideas and deals with our subscribers. All Rights Reserved. From what I understand, all Final sales must clearly and prominently state that fact. But I also dont want to scratch up the phone. Personally the Jet White variant is very nice with a Silver iPhone and definitely would look good IF it hadnt had so many inconsistencies. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. I didn't leave a bad review because I did not buy this phone case expecting it to protect my phone from drops as it would be silly of me to expect that given how thin the phone case is. We recommend pairing our cases with our screen protectors for maximum protection that doesn't add any bulk. Last year for Christmas we sent out thank-you cards and chocolate iPhones to past customers (we hand poured the chocolate in our office). Sharing is caring! Two Cases Are Completely Different Styles and Customer Services are Excellent, Reviewed in the United States on December 7, 2021. totallee is selling seven cases under the same product at Amazon. Warranty claims are limited to one per product ordered, within 2 years of your purchase. Knoji is a social discussion platform that's 100% free to use. I really do, having been into this now for customer service is the greatest link that you have. SOUTH PASADENA, Calif. (PRWEB) January 15, 2021 Right on the heels of Samsung's big announcement, totallee has officially released its collection of thin cases to accompany the all-new 2021 Galaxy models (Galaxy S21, Galaxy S21+, Galaxy S21 Ultra). Your recently viewed items and featured recommendations. Theres no script for talking to customers,Caitlin explains. Since 2013, we've focused on two goals: offer the best super thin iPhone case and provide an incredible customer experience. RUSH: Go ahead. Actually.. To calculate the overall star rating and percentage breakdown by star, we dont use a simple average. CALLER: Rush, longtime listener since 88. Product_Or_Service: iPhone XS Screen Protector and Thin iPhone XS Case It goes against our guidelines to offer incentives for reviews. It was a VIP black Friday event. Well guide you through the process. On the off-chance someone dislikes our product or orders the wrong size, we'll issue a full refund within 30 days of delivery or send a replacement case within 2 years of your purchase. I like the look of this case and it protected my phone from a couple of falls, but after that, the case was pretty much compromised and needed to be replaced. We arent experts per se, but we do make a concerted effort to go the extra mile and provide the highest quality customer service possible. The one objection I have to this clear case is merely cosmetic, but because Im a bit of a neat freak, Im not happy with the way that the back of the case picks up every single fingerprint and streak and looks messy all the time. My cart. You've earned free shipping. Does not protect phone as well as apple leather case, Reviewed in the United States on April 13, 2018. Based on our last check on December 15, 2020, Totallee was not offering in-store pickup. RUSH: Great to have you with us. 5.0. on August 12, 2022. Totalleecase.com is advertising a different case from that which they are sellingThey iPhone XS case pictured for sale, on their website, has distinct and separate holes for the speaker grills at the bottom, and a different number on each sideHowever, the case they are shipping out to customers after purchase just has two big holes in the bottom where the speakers are located and therefore isn't nearly as aesthetically pleasing to the eyeThey also have not refunded my order, and no one is available at their customer service phone number, eitherThe screen protector they sent me was faulty, as wellIt didn't align properly with the size of the screen or outline of the display, maintained air bubbles, was defective in the top left corner
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