Nothing would make us happier than your return to the hotel! There are 9 bars and 11 restaurants. Overall, I definitely recommend this resort! The food was not the greatest, even the nicer restaurants that required reservations were prettly low quality, and some of the wait staff are in the restaurants were either overworked or just not friendly. We are very glad to know that the Royal Level team made your vacation a special and unforgettable experience, I will very gladly share your comments with each one of them to motivate them to continue offering the excellent service they have been offering so far. Our five specialty restaurants serve a changing variety of gourmet dishes that often receive great feedback from guests. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I have been to this resort many times over the years but this was the first time I had an issue and the issue was not resolved. Recommended option Fly, bus 1h 8m The spectacular mix of beautiful natural surroundings and the authentic culture will ensure you enjoy an unbeatable vacation. Kind regards. We will review your suggestion about the coffee with our management to keep improving. Occidental at Xcaret Destination offers guests luxury accommodations in the heart of Riviera Maya. business travel features to the top of the filter menu so you can find them faster. Rigoberto at pacos tacos SLAYYYYYYYS great recommendations, service, and energy!! Hospitality sucks. Thank you so much for visiting us and for take the time to write this review and share your experience with the travelers. However, I will share your comments with the corresponding department to make sure we reinforce our protocols and training in our collaborators. The property is beautiful, many cocoa and exotic trees and birds, limers and even monkeys flying on the trees. Open daily. Dont hesitate to contact us if you want to discuss any issues or if you are thinking of coming back to our resort. Lots of great walking opportuities. Sincerely, Beautiful resort and really friendly stacf. I agree with you that having the Park Xcaret next to us is a plus to have an unforgettable experience during your stay with us. Thank you for choosing us as your home during your vacation in the Riviera Maya and thank you for taking the time to write this review. Please be assured that we will share your compliment with the entire team. Room service is offered. Our staff attach a great importance to our guests well-being and have the pleasure to make you live unforgettable experiences at each visit. More, 4-star beachfront property near Playacar Golf Club. by Reeshel Thompson. It is always a pleasure to have you back, so we look forward to another opportunity to be your vacation home. Occidental at Xcaret Destination - All Inclusive is 39.4 mi (58-min drive) away from the Cancun Intl. Approximate prices in DKK for a 1-night stay, Located 45 minutes drive from Cancun and 10 minute drive from Playa del Carmen, Occidental at Xcaret Destination is moments from the stunning Xcaret Park, this all-inclusive resort offers a variety of activities and facilities that the entire Always exceeds my expectations from the service, to the food options, to the activities the resort offers. Second, our patios door did not lock in both rooms. This property has taken extra health and hygiene measures to ensure your safety is their priority -, Deluxe Double Room (2 Adults + 2 Children), Destinations, properties, even an address, 1739630,1728280|3,1720070|2,1744480,1720070,1745860|2,1728280|8,1752070|1,1728280,1745860,1752070,1740190,1745860|4,1728280|1,1736710, Personal or sensitive info (e.g. This was such an amazing stay for my wife and I, as well for my other family that joined us, we were a group of 8. Jim & Tracy O'Shea. We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience with the community! Reserva Occidental at Xcaret Destination, Playa del Carmen en Tripadvisor: 22.966 opiniones y 21.322 fotos de viajeros sobre el Occidental at Xcaret Destination, clasificado en el puesto n.90 de 344 hoteles en Playa del Carmen. Staff were polite, restaurants and buffet had sufficient choice and good food for all. Tea/Coffee maker We are always concerned about guests wellbeing and strive to make their holiday an unforgettable experience. Problems from check in to check out. Today's Low Rate 10 Royal Level Suite With your stay: Airport Shuttle Room amenities, details, and policies Check Rates Today's Low Rate 6 Deluxe Unlimited Xcaret Experience (2 Adults) With your stay: This property advises that enhanced cleaning and guest safety measures are currently in place. He stood out with his work ethic and polite demeanor, a 10 out of 10!0. Please know that our main goal is always give you the best treatment and fulfil your expectations and your words are proof that we are doing well. Originally from Cambridge, England. They did not even offer it ahead of time. The hotel staff was very helpful & explained our package to us and also gave us directions to our room. Lives in Playa del Carmen, Mexico. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Electric kettle We hope you give us the chance to demonstrate you that our main goal is to create unforgettable experiences with a high quality service. There was built up sludge in the corners of the showers. Free WiFi Inner courtyard view Try again. No hospitality. Property confirms they are implementing enhanced cleaning measures We pride ourselves on providing guests with amazing and memorable vacations, offering high quality service, and we regret that this is not what you experienced. We would love to have you back very soon to spoil you as deserved. Garden view Xcaret es mi encanta! Special requests are subject to availability at the time of check-in. Reservations are required. Occidental at Xcaret Destination - All Inclusive - Travelocity Cancun Airport (CUN) to Occidental at Xcaret Destination - All Dear Jamie P, First of all I have to thank you for your loyalty and for taking the time to write your review and Im sorry to hear you didn't have such a good vacation as the first time. This is the version of our website addressed to speakers of English in the United States. Too many mosquitoes all over the hotel. Club rooms and suites include access to a private lounge, beach and pool; upgraded 2-bedroom club suites include coffeemakers, whirlpool tubs and sea views. Electric kettle Slay the Versace boots house down. Garden view We would love to have a second opportunity to demonstrate you the high-quality standards our brand is known for. Please receive our apologies for not reaching your expectations, we are qualified for the service offered and we feel sad that it was not your case, we will pass your comments to our management, it helps us to improve our service. Occidental at Xcaret Destination - All Inclusive - Expedia Guests are provided with free hand sanitizer It gives us pride to know that your vacations have been a unique and unforgettable experience. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in. Our best trip yet to Occidental at Xcaret Destination, My wife and I just enjoyed a magical week celebrating our 37 year anniversary in the Royal Club at Occidental at Xcaret Destination. Paint smell from the next door was bad and gave me headache all night long Keeping the door open bring in mosquitos. The buildings are surrounded by trees with spider monkeys, a lot birds, and even a mom deer (They call her "bamby") walking around the buildings at night. I cannot say enough about his kindness and help!! Staff temperature checks are conducted regularly Guests are required to show a photo ID and credit card upon check-in. This was our fifth visit to this lush tropical paradise. This resort is in the jungle and if you enjoy wildlife, you will be treated! Otherwise, all of the facilities were clean and enjoyable. Double-check the maximum capacity for the room you selected. This 4-star property is 5.2 mi (8.3 km) from Playa del Carmen Maritime Terminal and 5.6 mi (9 km) from Playacar Golf Club. Open daily. Occidental at Xcaret Destination - All Inclusive - Expedia.ca This is the version of our website addressed to speakers of English in the United States. Saludos cordiales! Balcony David, you truly are a great friend. Amazing stay in Occidental Xcaret Destination. As a Royal Club member i was upset that i had to stay in the First Club.. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. The rooms had VERY thin walls and guests could be heard laughing and talking loudly, also room cleaning staff were very loud in the halls in the mornings and almost always woke us up at 8am. I am sorry that the food was not according to your expectations, but thanks for sharing your comments so we are able to reinforce our procedures and keep offering the best quality of food and service. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. We are pleased to know you had a delightful stay with us and that we were able to fulfill all your expectations. It would be a 5 if the buffet got a little better variety at dinner. Room service is offered. Occidental at Xcaret Destination - All Inclusive Playa del Carmen, QROO Onsite food and beverages are included in the room price (some restrictions may apply). Whenever you start planning your next Mexico visit, please let us know if we can be of any assistance. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. Rservez ds maintenant! Occidental at Xcaret Destination - All Inclusive, Playa del Carmen Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. Located next to the spectacular and impressive natural wonder of the Xcaret eco-archeological park in the heart of the Riviera Maya and Playa del Carmen, this glorious complex features natural river formations, 5 freshwater pools, a salt water pool just for adults and a kids' pool, an exclusive Swim-up bar, and a private cove with smooth white s. I really loved the wild-life style of the hotel. Suites add separate living rooms. Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. One employee at the front desk was amazing and even drew us a map of what to see off the resort. Our goal is to serve all our guests with the highest level of service and satisfaction. Our goal is to serve all our guests with the highest level of service and satisfaction. Dinner: from 6:00 p.m. to 10:00 p.m. Guests at the Occidental at Xcaret Destination can participate in a number of on-site activities, including supervised children's programs and scuba diving lessons. La satisfaccin de nuestros huspedes es nuestra prioridad; por lo tanto, los revisaremos con el Gerente del Hotel para evitar estos incidentes en el futuro.
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