Its also not a good sign when competitors start comparing their ship times & prices against yours. We did ship the correct item only a slightly smaller, but healthy scale, and have offered multiple options for resolution. They did offer to cancel my order but charged me $** or **% of the cost of the purchase. $5 OFF. Called Nature Hills to get a replacement and m getting the runaround with the recording the person at 7000 is unavailable Left a message and well see The website to deal with this issue is not at all user friendly. That is a bit high. The customer changed their mind later and called in the next day to cancel the order. Tip for consumers:Would not recommend this site for purchasing plants. Common Ninebark Nature Hills Nursery. We did communicate with the customer regarding their concerns in September when it was shipping to them, and reminded them to let us know within 48 hours if they had any concerns with the health of the plant at arrival. Order Number : #********** Nature Hills Nursery Ornamental Trees and Shrubs, Perennial Flowers Address: 3334 North 88th Plaza Omaha, Nebraska 68134 ( United States) Phone: 1-888-864-7663 Fax: 1-866-550-9556 Visit their website E-Mail them Visit their facebook Visit their Twitter Reviews: 176 positives 19 neutrals 219 negatives Displaying the 50 most recent reviews to preserve their profit (not just the cost to them) at the expense of the International Association of Better Business Bureaus. Ordered two Ivory Silk Japanese Lilac trees and I am very pleased. That is a LOT of complaints. Boy was I wrong! BBB Business Profiles may not be reproduced for sales or promotional purposes. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Ordered trees that were supposed to have a warranty of a 1 Year guarantee. Fortunately, we had paid the extra money to get the Warranty. They have TERRIBLE CUSTOMER SERVICE. What I received was a very, very small bunch of crispy dried up leaves. However, the customer did not reply until the following Spring, 9 months later. I want them to leave me alone. The pop up was first used a few years ago. $324.88 issued in the form of a gift card so that you may purchase the above requested items or a refund of $324.88 to the card used to place the initial order. The plants had not been damaged in shipping. I could not be happier. It seems to grow inches every day! Are there other similar companies to nature hills nursery that are less expensive or better? Sincerely, I located their site as a top search on Google, and found it easy to navigate. Find out how we combat fake reviews. Please do not spend your money here and find a more trustworthy business that does not swindle their customers! * **** **** ******** **** ******** ******* *** ****** ** *** ******** ***** *** *** ******* *** *******. Nature Hills Support and Knowledge Base "nbsp:" Return to Nature Hills Support Home Page. 1. Thats when I decided to give Nature Hills Nursery a try. It did arrive alive, I'll give them that. Your Order Information: I know the host of the video. BBB Business Profiles are subject to change at any time. At Nature Hills, You Get More! Nature Hills Nursery - America's #1 online plant nursery offering trees, shrubs, plants & much more! I tried contacting them got no response. ******** ******** Butterfly Bush - Quart Container ************ 1 $***** Over 10 different options on one evergreen plant with some listed twice at different prices. 30 complaints closed in the last 12 months. Their policy if your plant(s) dont make it still has has some hoops you might need to jump through; Nature Hills Nursery, Inc. reserves the right to request a soil sample for evaluation. Then, if they do approve your loss, they dont offer refunds so you cant get your money back. And the regular price changes depending on the promotion. I called a few other places, thinking it would be safer than shipping trees through the mail, but I couldnt find any Birch Trees local. Nature Hills Nursery Reviews - 262 Reviews of Naturehills.com - Sitejabber Detailed Ratings. WOW, and this is a Business. Trees and shrubs came as advertised and are doing well after planting. Shipping $***** Complaints for Nature Hills Nursery, Inc. - Better Business Bureau We will continue to monitor and update the review as we feel it will help you. Great experience all around. Great job I am rejecting this response because: I will file a complaint with the Attorney Generals Office. (The consumer indicated he/she DID NOT accept the response from the business.). Reviewers satisfied with Nature Hills Nursery most frequently mention next year, timely manner, and tree online. Thus, it was necessary to cancel my order. Billed To: I am rejecting this response because: Vendor failed to reship item as described. I then contacted them to cancel my order because I wanted to plant the trees sooner than that. He said they could grow close to our house and provide a barrier from the street behind our house. $MMT = window.$MMT || {}; $MMT.cmd = $MMT.cmd || [];$MMT.cmd.push(function(){ $MMT.display.slots.push(["532ccc59-0e98-48d4-8819-945d9d6da3f6"]); }), $MMT = window.$MMT || {}; $MMT.cmd = $MMT.cmd || [];$MMT.cmd.push(function(){ $MMT.display.slots.push(["1a026a00-a45a-4ca1-a385-c8c87e08e4b0"]); }), $MMT = window.$MMT || {}; $MMT.cmd = $MMT.cmd || [];$MMT.cmd.push(function(){ $MMT.display.slots.push(["8eb389d4-0e3e-4eb5-b2a6-3398b6712e71"]); }), The Best Non-Toxic Personal Care Products, How to Find the Bottom of Your Laundry Hamper. The prices were fair compared to other similar sites. Nature Hills Nursery ranks 81st among Kids Educational Resources sites. The customer has decided to cancel the order, after changing their mind and receiving the cancellation options. But it has been a week and now I have been getting marketing emails every day. However, we found out that we would have to pay a higher rate to ship the replacement plants than their standard shipping. I had all of those same questions and concerns, and so I wrote about my experience in order to help you out! We ordered a 3-gallon Blue Chinese Wisteria tree from Nature Hills spring of 2018. Keep in mind that Nature Hills is a drop-shipper, not a real nursery. Shop Home Depot here. $90.53 seems like an odd number for their regular price. I placed the "replacement' order via the phone and their Customer Service Rep did not advise me there would be a cancellation (restocking) fee if I cancelled the order. However, the last order wasn't as nice as I expected it. All companies; Online Shop. Their credit will cover 1 dead plant and I have to pay for shipping, so they will not replace my 2 dead plants. The customer did set up replacements of their plants with the standard warranty, after their original ones did not survive. I placed the replacement order at 2:42pm on April 24th, however, I sent an email requesting cancellation at 5:56 pm. We hand select the best quality items, package them carefully in our custom boxing, and ship your items to your front door using reliable carriers. Can't wait to see it grow. What made you choose nature hills nursery over similar businesses? Any action you take upon the information you find on this website (Buy Evergreen Shrubs), is strictly at your own risk. Return/Exchange Policy : 30 days. Nature Hills Nursery | LinkedIn You can read BBB complaints for Nature Hills here. Search for these Modesto ash trees locally no one Carried so went online and bought these 3 they got leaves and are good to grow. This was just $** and they aren't willing to cooperate. The down-side to being a drop-shipper is higher prices, and the plants you order potentially coming at different times from different places around the country. Over the years, the company has expanded its offerings to include virtually all kinds of plants. They are absolutely gorgeous. It was a mother's day gift for my mom. Prices are high They are a drop shipper Estimated ship time frame is only provided after an order is placed Returns, if accepted, are charged a 40% restocking fee Ship costs run up to 74% of product cost Nature Hills Nursery Grade: D Overall Rating: 64.5 Top 20 Rank: Not Ranked Recommendation: Their prices are too high. Overlay. Nellie Stevens Holly Nature Hills Nursery. They dont seem to let anyone know where your plant(s) are coming from or when. Bird Eye lists no 1 or 2 star reviews. Would you like to plant some new trees, bushes, or flowers to spruce up your landscape? I sent them every bit of information they asked for. As with many plants, much more growth is typically seen the second year from planting, after they are fully established in their new home. Thank you! Protection From The Ground Up Plant Sentry is a one-of-a-kind database that monitors and interprets the latest information in regulatory compliance for live plants. I was pleasantly surprised how easy Nature Hills Nursery made this purchase! The tree looked very stressed and ha many burnt leaves. A waste of $60. Very pleased with this purchase and will buy again from this company. This is commonplace in our industry and in others. This spring I noticed it looked the same and never had new growth. Mark *********. Thats the most for any nursery we monitor. They wont honor the tree price so this warranty is useless. Complaint: ******** Nature Hills Nursery review. I have the emails to prove that was my concern. A bit skeptical that all the new reviews are organically created. I purchased two trees and a tree care product from the nursery to be shipped to me. I hope you find better luck with another company. The cancellation is being processed as the customer requested and in accordance with the terms. Once the results of the scratch tests were received, we did email them in return. Oh, the tree came perfectly packaged and very healthy! Like a used car salesman, they try to sell extended over priced insurance policy. If this information had been displayed while I was completing the purchase I would never have finished my order. Ship you half dead plants and say well they are all dormant lets give it till next season. Any destruction of plants resulting from livestock, drought, insecticides or herbicides, fires, floods, etc. The replacement order was setup and billed, after the warranty terms were fully explained and the customer agreed to the purchase price and billing for the 3 new plants of their choosing. Most of the Nature Hills responses seem more argumentative than working towards an amicable resolution. I just got off the phone with them. This allows Nature Hills to provide an amazing assortment of plants to our online customers. Your place was the only company I could find a dwarf! 7 Common Shrubs You Can Safely Prune During Spring, Estimated ship time frame is only provided after an order is placed, Returns, if accepted, are charged a 40% restocking fee. Hurts me to give bad reviews to anyone. Nature Hills Nursery Reviews - 5 Reviews of - Sitejabber River Birch - #5 Container 4-5 Feet Single Stem. We followed their guidance and determined the tree was indeed dead. Dead Money! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Having worked there, we will also reveal a few other tidbits we know about their best-seller. I have individual irrigation and followed all planting rules. They want me to spend $***** to replace their dead plants. Likelihood of customers making future purchases. BBB is here to help. A local garden center has 4 to 5 foot redbud trees in 3-gallon containers for $58.95. It was very helpful reading through the descriptions as I was narrowing down my search. Not All Plant Heights Listed Online Are the Same! Processed Amount: ($******) All you get is "open a support ticket". This was my first time buying from this company and I will never ever do business with them again. The tests we ran over a year ago indicated the site was slow. Thank you. For example, '**********************' state that they 'take great care in selecting your items and packing them securely. Once I questioned this then the gal on the phone said the package would be in a pile of packages to ship with a label and stated, "THIS IS NOT OUR MISTAKE" "THERE IS NOTHING WE CAN DO"! Just as expectedin almost a year, it has not grown taller at all. This company does not typically respond to reviews. There's a reason they call themselves America's Largest Online Plant Nursery. They said they would give me 50% of the value towards a replacement tree. Warranty Warranty 1 $***** I located their site as a top search on Google, and found it easy to navigate. Its nice to see they brought it back. Guarantee does not include shipping cost. When I need more plants, I wouldnt hesitate to order from Nature Hills Nursery again. Go to Home Depot or Lowes Nurseries. It should have been immediately replaced but Nature Hills said it would be fine just plant it. I don't mind paying fees that actually cover some cost, but when I cancel my order within minutes of placing it, I can't imagine how they have done $** worth of work. So far, I see no sign of shock or wilting. This year it bloomed for the 1st time and the flowers are purple. Ordered a Mimosa Tree. But I planted one in my garden and kept one in my greenhouse. I was supposed to receive a butterfly bush with flowers already on it. For many other businesses in the US, the FTC implements a 3-day cooling off period where the consumer can cancel their purchases with a full refund. Our offer will expire at midnight tonight (4/22/2023). Nature Hills selection & sizes available are above average. Other than that, the care was very minimal. Not real. The customer's order has been cancelled as requested, in accordance with the terms. It died within a week of planting it not sure if i'm going to order anything else from you guys or not *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. All the information on this website www.BuyEvergreenShrubs.com is published in good faith and for general information purpose only. This was supposed to be a centerpiece in an arrangement I planted right in front of my house. I hope all these reports to BBB protect all future customers. Why would you send a root package after trees are planted? Subtotal $****** We went back and forth many times since not only was THE TREE BROKEN but now broken it was not the 4-5' tree I ordered. We do not guarantee shipment from ********, nor is it implied. I have moved **********************************. They send orders to 12+ nurseries around the country. At this time, we can send theeGiftcard but are unable to refund per the terms and conditions, and as communicated on multiple occasions recently, through several different avenues. Poor customer support after the sale! Unfortunately the information isnt some easy to review graphic, but a 3+ minute long video. With the purchased warranty, they have received full instore credit for the plants' value, which they can use to purchase replacements or the same or different plants. All three trees just took daily watering for a week or two, then occasional watering after. In fact, theres a competing online nursery now offering a low price guaranty compared to Nature Hills prices. Do not recommend purchase from this company. Sometimes its difficult to find what youre looking for locally. Tax $**** Thought I would pay a little more for better product! There are a few things they have updated or added that improves the user experience. I have had wonderful success buying trees and plants alike from ****** ******* *******, *****, **** *****and local nurseries near me. 3) Yes, you offered store credit to avoid the cancellation fee. They are a reseller. This is something we are very careful with and clear on our website that the shipment is "weather permitting". This is indicated in the email sent, as well as in the terms and conditions, and we look forward to working with the customer directly to fulfill their future plant needs, while utilizing their credit from the warranty. Wed, Jan 12, 2022 at 11:49 AM Well packaged and ready to plant in late summer. After 2 weeks of no communication, I emailed them, waited a week to hear back that it was about to ship. In our opinion, that is what Nature Hills is good for; Buying plants you cant find anywhere else. They have added a pop-up image if you mouse over any bare-root product. On the Nature Hills website, they have a handy map of the United States on each product page. We asked them to give them more time to come out dormancy, as they don't typically come around that early in the Spring. *** ****** **** ** ********** *********** ***** Wrapped very well. I placed an order by mistake last evening and attempted to cancel two mins later. We encourage the customer to re-read the terms and conditions regarding shipments and the warranty on their order. They send inferior trees and do not do good on them. They are cared for until it's safe to ship, to ensure that they arrive in the best condition. We know for a fact that they are not the largest nursery in terms of sales. I am extremely pleased with my Nature Hills trees, and I presume all their plants would ship just as well. It came rough but we followed instructions to plant it (mind you we ordered a few trees). Worthless warranty, you can't trust what they tell you on phone conversations, and their prices are beyond inflated! I ordered a "Beauty of Moscow" lilac last summer. 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