The customer service representatives helped me send my refund request to the right department, and were very patient while I attempted to upload the photos of the damage. Shop and save on Food Service Direct's weekly deals. Thank you for the feedback we are thrilled to have you as part of the Food service direct family! So far, I would hire every employee that I have had the pleasure of working with. Regardless of how you pay your information is safe and secure when shopping with us. We also ensure all reviews are published without moderation. Thank you again Food Service Direct Team! Great experience . For more information, please see our Foodservice direct was terrible. Recently had an order with perishable goods. I just want my money refunded NOT store credit. And, being an older(now disabled)lady that worked in customer service my entire career with Very high standards, That is a compliment of very high value! Grocery Delivery Services Review - Consumer Reports Thanks again, I really appreciate how efficient everyone at Food Service Direct handles my inquiries and orders. Been doing business with FSD for about 2 years now, and this is the first time there was any problem whatsoever with shipping and damage to the product. Customer service was prompt, responsive, and quickly resolved an issue to my satisfaction. Thank you for the great feedback! We would love to assist you. Food Service Direct is a legitimate new way to supply your business in food service. They said my refund might take several days, but I received it in less than 24 hours. If your website has a bad rating, ask WOT to review your site. He knows exactly why they do this. Credit Direct Review: Is It Legit Or Is It A Scam? - Crixeo Testimonials - Service Direct Then THEY should have contacted me and asked if I wanted the substitution. Ad-free. Carrera M., Thank you very much For your effective service, everyone should have a Claims Specialist of your quality. FSD should improve with :1. [Resolved] FoodServiceDirect.com Review: Irresponsible technique to Make sure you also take . Reduced Shipping For 2+ Items! Thank you for sharing your kind words with us. We connected ourselves to suppliers so that you, and everyone, has access to thousands items to keep your food business running. It's now 3/2/21 and delivery was once again pushed back. Check if Foodservicedirect.com is legit or scam. I will order again! If you have any issue with your order or simply have any questions. "Service Direct is the biggest lead generator for me in . And that those items arrive undamaged. We appreciate the feedback! Union Supply Direct - Complaints Board Modifying their quick response to customer 2. using either "call" or 3. online "chat" or 4. Maybe you want to consolidate your debt, make home improvements, or just have extra cash on hand. Shop All June Direct Deals. I ordered 400 Macarons for a Conference booth. Be", "The upside down pineapple cakes are delicious and were a hit at our party! We look forward to serving you again soon! We are glad we could be there for you. Diet Direct Reviews | Read Customer Service Reviews of www.dietdirect.com It goes against our guidelines to offer incentives for reviews. When UPS had claimed to deliver my package, which I never received at the time. And that those items arrive undamaged. Any accommodation or reward you can give would not be enough but PLEASE provide her with all and any available within your company.She made me want to do business with your company for years to come! Thanks again for everything!! Finding an Item. That is a ridiculous price. FoodServiceDirect.com - A New Way to Order for Your Business All major credit cards including Visa, Mastercard, American Express, and Discover. I was under the impression that I would be receiving 8. Please we would be more than happy if you utilize all of our services. Glad to hear you are satisfied with our service! June 27, 2019. 31 talking about this. Complaints for FoodServiceDirect.com - Better Business Bureau Hope to see you soon :). Recently had an order with perishable goods. We also have another text service with our marketing team if you have any questions you will be connected with one of our customer service reps. We also offer live chat via our webpage pop up. Food Service Direct is a legitimate new way to supply your business in food service. I have email proof of all correspondences and my husband downloaded his chat session before we ordered. Thank you for the feedback! On the Burner - Food Service Direct - The widest variety in food service Passwords are 6-20 characters with at least one number and letter. We hate to hear there was an issue with your order. Blacklisting, Been doing business with FSD for about 2 years now, and this is the first time there was any problem whatsoever with shipping and damage to the product. Thank you for the great feedback! 2023-05-23 Great customer service, fair prices & fast delivery "My first time using this company and unfortunately the wrong product was shipped to me. I reported the incident to FSD on the same day as delivery, and Tiffany N. was empathetic, responsive, fair and very kind. We promise to get you what you need in quality condition, When you cant find something you need, you can call us, We are here for you our team is your team, Free Shipping over $750 and reduced shipping for 2+ items, 2023 - All Rights Reserved with FoodServiceDirect, Reduced Shipping For 2+ Items! I will continue to use this service. FoodServiceDirect.com is a legitimate new way to supply your business in food service. Kaylin provided exemplary service and is an asset to your team. BBB Business Profiles may not be reproduced for sales or promotional purposes. With our competitive pricing, we offer many types of specialty products that can be bought by the case while also offering hundreds of products that can be bought by the single. The website has configured its own domain email. It doesn't matter if you are shopping for your restaurant, food truck, or even just your home! Golden Gourmet western scrambled egg, potato, peach breakfast as advertised: good taste & price, low food processing keeps the flavors fresh. The dry ice packs were open and product had thawed. Youre certainly welcome! And thanks to Ashly, UPS eventually delivered my package correctly. The pies were not edible, were not frozen at all. Complained to company 3 times. "Text messaging". The percentages spent by these "charities" on direct aid to victims range from 0% to a high of only 11.10%. Food Service Direct has great pricing, awesome customer service and fast shipping! How? Finding an Item - Food Service Direct If a domain name is too "young" we may have not enough details to judge it. Manufacturers & Brands. You helped me find the soy milk I was looking for and couldn't find, and I received an email this morning for free shipping. Thank you for the feedback! They have been a lifeline for me! In the Online good ordering service category. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I would personally not buy goods from a website that is detected by APIVoid. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They have been a lifeline for me! I am looking at the prices on Food Service Direct for frozen meat and it doesn't seem cheaper than what I can buy at the grocery store. Bravo!-Mrs.Blair. I appreciate the service provided by the Company. I needed them at the right time, cold & not too soon. We would love to assist you. The quickest way to leave a review would be to go to your order history and click "Write a Review". Anyone can write a Trustpilot review. With our competitive pricing, we offer many types of specialty products that can be bought by the case while also offering hundreds of products that can be bought by the single. Glad to hear you are satisfied with our service! Thank you for taking the time to leave us a review. You can also call us at any time to speak with a live agent. We appreciate the feedback! Ashly was the MVP getting the situation resolved. US Foods Direct | US Foods We pride ourselves on getting our customers what they need and we are sorry that could not happen here. A replacement order was sent very soon afterward. I do not suppose I have read through a single thing like this before. Please know that we currently do not offer a monthly subscription as of right now. The item said it had 8 per case. PayPal - Including PayPal Pay in 4 and PayPal . Foodservicedirect Reviews | Read Customer Service Reviews of www It's important to us that you receive the correct item. Thank you for letting us make this right for you. I purchased ******** ********* Tea from Food Service Direct website instead the company sent ****** ********* ********* Tea. :). The website may be located in a not risky country. ", "I ordered the macarons. I am astounded at how a claim can actually be a pleasant experience. If the site has a bad WOT trust rating it means someone had a bad experience. Spam reports, We are so glad we could get you the items you need. Thank you again Food Service Direct Team! Sector FOOD *Is this the right Sector? When the shipment finally came not only was it not what we ordered it came from Thailand. You can choose a 2, 4, 8, or 12 week plan and pay as little as $1.64 per meal. See you soon! The jackels n the warehouse who like to play games and bad jokes on the customers rule F.S.D. It's important to us that you receive the correct item. Kaylin answered all questions and seemed to actually care that my experience was a pleasant one. I ask could I cancel the order they said they would try. 50 Worst Charities in America: How to Keep From Getting Scammed I paid ****** for that. Factor seems more like regular frozen dinners but not as much flavor. Our digital store is an endless marketplace with no minimums and no memberships. Thank you for taking the time out of your day to leave us such wonderful feedback. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. BBB Business Profiles generally cover a three-year reporting period. Food Service Direct, an online marketplace hopes to change that, by being more than a supplier. Find out how we combat fake reviews. The HTTPS connection assures that all the traffic between you and the website is encrypted. The order was placed as # XXXXXXXXX and the est.ship-date as advised by our wholesale rep Krystal was 2/18/21 and the transit time was 2 days. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I either want my money immediately refunded or the item I ordered delivered immediately! See details. The item said it had 8 per case. Tickets Forever by foodservicedirect in KitchenConfidential. 10 Instagram Posts That Will Inspire You to Add Hot Cheetos to Your Menu, Snacks Sell Better Differentiate with Fresh Snacking Solutions to Drive Afternoon Traffic, Cater to the Top Trends with Global Street Food Stations, How & Why You Need To Create Caf Culture in Your Coffee Shop. The promise says you assist in sourcing hard-to-find items. I am so happy with Food Service Direct! Its also important as an assurance for customers, too many companies hide their commitment to you in complicated terms and conditions, were proud to have it stand out. Foodservice direct was terrible. By Tobie Stanger. Food Service Direct: All UFS Products and Over 250,000 Items Shop Every UFS Product on FoodServiceDirect.com You'll find all our products and over 250,000 items with low prices and no minimums ever required. See you soon!! It is one of the leading online sources for diet supplements that match up with the medical-grade products used by hospitals, physicians, and weight loss clinics.. With the goal of "helping you achieve your ideal weight in a healthy manner and maintain that look for life," Diet Direct products are targeted towards people who . They do an exceptional job. Scan this QR code to download the app now. We immediately notified the company and followed all of the their guidelines to remedy the situation, As their " Quality Guarantee" states "FoodServiceDirect.com sells branded products from leading food and supply manufacturers. - Company is on the low end in terms of salary, raises/promotions are not organized well and can take months to even have a . Kaylin answered all questions and seemed to actually care that my experience was a pleasant one. Food Service Direct believes access to variety is something we all want, need, and more importantly, deserve. So I wanna thank the company for having Ashly as an employee. The company asked for photos of the contents and torn dry ice. Our digital store is an endless marketplace with no minimums and no memberships. Thank you for sharing your kind words with us. Thank you for the feedback! Please enter as much information as possible regarding your question or issue. They also used a proper shipping company that knocked on the door and brought the product directly inside the building for me. When It did arrive, it was still frozen solid. Highly recommend! USPS fake site scam targets workers making changes to payroll system If a customer asks for something, well work with a host of different suppliers and do our best to find it. I will continue to use this service. When UPS had claimed to deliver my package, which I never received at the time. " FoodServiceDirect.com has been handling our kefir orders for a few months. They sent me an entirely different product "Quorn Sharp Cheese Cutlets". Thank you for the great feedback! I ordered frozen egg white patties from the company order #XXXXXXXXXX on Saturday May 22, 2021. Like a food item, you better not buy it. Cut my fingers twice, trying to salvage the rest of the shipment. Were excited to partner with you on your future purchases of hard-to-find ingredients, eco-friendly disposables and so much more. We also let everyone shop, so if youre just shopping for your home pantry, thats OK too. Foodservicedirect Reviews | Read Customer Service Reviews of www They said the manufacturer has a right to change the product. Check if Foodservicedirect.com uses HTTPS: The website uses a valid HTTPS (SSL) connection. We appreciate the feedback! Box was soaked. Thank you for the great feedback! A replacement order was sent very soon afterward. I have forwarded this to our warehouse manager for further training. A shopping website created less than 4 months ago is too new and potentially suspicious. The person who received the pies sent many emails and pics to foodservicediretct.com but not reply. 2023 Trustpilot A/S. Weve all been there! They have not to date. I'm so furious and getting no where with customer service. In a nutshell.mug cakes horrid, many bars are good a few excellent, higher in calories than Optavia but less $$, return policy a big zero, pancakes good enough. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Hope to see you soon :), All I can say is WOW! Is Now the Time to Switch to Electric Outdoor Tools? After 6 years with Optavia I just moved to Diet Direct. Shop by Department. Does the Food Safety and Inspection Service have jurisdiction - USDA BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The Food Safety and Inspection Service (FSIS) generally defers to the health department of the state, city, or county to inspect foodservice establishments (restaurants, cafeterias and grocery stores). We look forward to serving you again soon! We appreciate your business and the great feedback! You will want to scroll to the bottom and click "Write a Customer Review". Thank you for the feedback! I am one happy camper! We take pride in sourcing and in customer service. Thank you for the order! All rights reserved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints. So I wanna thank the company for having Ashly as an employee. Submit a request - Food Service Direct FoodServiceDirect.com - Facebook And I want to thank Ashly for having the patience to resolve the issue. So Respectful with me and got the solution of my order. When I reached out to the company I was told I could not return them and they would only give me a partial refund of ****, On June 20th 2022 I ordered a Meat Product from Food Service Direct.com. And I want to thank Ashly for having the patience to resolve the issue. See you soon! Thank you for the feedback! Paltry cybersecurity and slow-moving bureaucracy at the U.S. Thank you for letting us make this right for you. Food Service Direct is prompt in processing and packaging order no damage so far.only thing tracking # given are not matching sometimes and We being in West coast, it takes lots of time to connect with CSR via email. Hope to see you soon :), All I can say is WOW! We stand by the quality of our merchandise. Very soft delicate cheese. We scan the website with multiple domain blocklists to better find out if it is malicious. WOT Trustworthiness, It is obvious they are avoiding me now. Thank you for letting us make this right for you. What a pleasure it was to deal with the people who work at this company. IP address, These pies could not be presented to anyone. Write useful comments including proofs and detailed information. Hello, Thank you for the response. That includes specialty flavors of common products like say you like Chipotle hot sauce, but only ONE flavor of it while your usual bulk spots wont have it, often, Food Service Direct will. I presented my concerns to the company they said it's the same product cause it has the same UPC Code. Many years of experience has taught us that frozen shipments require a perfect blend of both science and art! Please see attached pics. We appreciate your business. And thats how Food Service Direct was born. Weve put the pledge up in our offices and warehouse, so that all our team are reminded of our promises and the standards expected of us. Pay Per Lead For Local Service Businesses - Service Direct Direct Deals. We checked tracking after an email was finally sent on how to track it and it was pushed back to 2/22/ 21. We also ensure all reviews are published without moderation. It goes against our guidelines to offer incentives for reviews. Are frozen meats from sites like Food Service Direct cheaper or better quality than the grocery store offers? Most of the organizations spent between 0.10% and 8.6% of what they collected in direct cash aid. We may delete comments that doesn't include proofs. The website is ranked #0 among millions of other websites according to Alexa traffic rank. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. It was easily remedied. When It did arrive, it was still frozen solid. Dan: I love hearing from our customers about ways weve helped them living up to our promises both big and small, from the parent whose child has special dietary needs that makes local shopping impossible, to the ice cream shop in Georgia let down by their traditional supplier, its great to know weve been able to pick up the phone and get them what they need. Food Service Direct is a legitimate new way to supply your business in food service. Diet Direct is an American company that was founded back in 2005. Youve been at Food Service Direct since before this pledge existed how do you think it enhances the customer experience? We appreciate the feedback! We appreciate the feedback! Check if Foodservicedirect.com has configured an email. And I'm even more happy that good people like Ashly exist. Our digital store is an endless marketplace with no minimums and no memberships.Food Service Direct has been shipping bulk food since 1999. Thank you for sharing your kind words with us. Thank you for the feedback we appreciate your business. Is foodservicedirect.com Legit? Clearance. Whats the point of ordering online, if what you can order is limited? Cons. Glad to hear you are satisfied with our service! Customer Experience Lead at Food Service Direct, Dan Scott talks about the Food Service Direct Promise why it was created it and what it means. Couldn't take the chance of anymore glass shards being on the bottles. I figure that's a good track record. We still dont recognize that sign in. You can order a few items at a time, freeing up space to provide better service, rather than hopping over boxes. Well they say promises are made to be broken can you give an example of when you felt Food Service Direct lived up to its promise? Kelloggs Gardenburger Original Veggie Burger, 3.4 Ounce -- 48 per . Other companies have failed shipping this cheese. Alot of nutrition and appeal for a 260 Kcal meal. That makes them ***** a bar. Check when Foodservicedirect.com domain was created: The domain name was created 25 years ago. I just have to say thank you. I have used Food Service Direct for a couple of years. 20 Mar 2023. She is very responsive and helps every step of the way and follows through. I then followed up via phone spoke with another representative and was told Whitney was at lunch and would call us back. Alexa is the most popular service used to rank websites based on their traffic and pageviews. It works like any other shopping website - you search for the items you want, adding them to your basket in whichever quantity is needed. This company has been a real pleasure to work with. Check how much Foodservicedirect.com is popular: The website has too low traffic or none at all. Direct Magazine Service Reviews 2016: Summary. Products found to be defective will be replaced promptly." I would not buy goods from an online shop that has no HTTPS connection. We appreciate the feedback! Free Shipping Over $750 . It means the world to us and to our entire team! *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. It means the world to us and to our entire team! Also deliveries were VERY LATE in the night, one was at midnight!! Retrieve your username. Influence-free. Thanks again, I really appreciate how efficient everyone at Food Service Direct handles my inquiries and orders. Thank you for letting us make this right for you. I spent over ******* for a tea I did not order. Years ago, our founder, Hugh Jones, decided that people needed a way to order in bulk online. This is very poor customer service. On website shipping date mentioned are usually a Monday. FSD should improve with :1. To leave a review you will need to be signed into your account. This is absolutely ridiculous! Are frozen meats from sites like Food Service Direct cheaper - Reddit We're continually adding items to our Direct lineup, so you'll be able to get what you need, delivered right to your door. Location, Thank you so much for the recommendation! And I'm even more happy that good people like Ashly exist. I would appreciate your help very much. report. Many businesses will blow you off if you have a problem, but FSD has been a square shop. The dry ice packs were open and product had thawed. Food Service Direct is a great partner for Small Business. \r\n", "These were absolutely a big hit! We appreciate the feedback! Even though I was contacting the company about an order that had been damaged during shipment, I was so happy with the treatment I received! Thank you for the feedback! Order ID: XXX-XXXXXXX-XXXXXXX I just have to say thank you. - Catered lunch on Mondays - Unlimited PTO - Flexible WFH policy - Coworkers are very friendly and easy to get along with - Great work/life balance (no stress from job at all) - Management does care about you. Reset your password. Thank you for the feedback! If you have any questions, please feel free to reach out to our customer service team, we would be happy to help. Great experience . The jakels in the warehouse are in charge of what you receive, not the customer, not the management. All rights reserved. Food Service Direct Help Center. "Text messaging". Reduced Shipping For 2+ Items! FoodServiceDirect.com Reviews | 15,577 Reviews of - ResellerRatings.com I did not receive what I ordered so I requested a refund since they could not provide me with the product. Powered by consumers. The company asked for photos of the contents and torn dry ice. And, being an older(now disabled)lady that worked in customer service my entire career with Very high standards, That is a compliment of very high value! They work together at solving issues with friendliness, professionalism, efficiency, and timelines. See you soon! Right here, in Virginia. Our digital We asked Krystal to follow up and she talked to the freight company on 2/25/21 and they indicated they were going to try to deliver it on 2/26/21 and krystal advised to contact her if the freight company had not contacted us by mid day. Thank you for the feedback! If you are experiencing a technical . So wonderful to find somebody with a few genuine thoughts on this topic. No. Hope to see you soon :). Food Service Direct was soooooo helpful!!! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Golden Gourmet western scrambled egg, potato, peach breakfast as advertised: good taste & price, low food processing keeps the flavors fresh. A web shop should have its own domain email address configured. Well guide you through the process. Glass shards sticking everywhere, along with pickle juice. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. I would not buy goods from an online shop created a few months ago. One of the greatest joys we experience is the positive feedback and great stories we hear from our partners about what our services have meant for their businesses. Thanks Krystal for your help. We really do appreciate your business. We dont recognize that sign in. Thank you for the feedback we are thrilled to have you as part of the Food service direct family! Kaylin provided exemplary service and is an asset to your team.
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